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Shipping + Returns

Shipping and return processes and policies extend to all products available via current Ana Mari Ortega shopping outlets including:, Instagram, Facebook, and Pinterest. If you have questions about processing or shipping we encourage you to reach out to before placing your order.


We process and ship orders from our Miami design studio Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 2-3 business days, unless otherwise noted. Shipping time depending on selected carrier and method. Processing time for custom/handmade and pre-order pieces may take longer. You will be charged at the time the order is placed. When your order ships, we will send a shipping confirmation email with tracking information.


We offer several shipping options for you to select from at the time of checkout. You will receive an email with tracking information and an estimated delivery date once your order ships as this is dependent on the carrier and method you select.


If for any reason you are not satisfied with your purchase, you may return it within 7 days of the merchandise receipt for a full refund. We will refund the original form of payment, deducting the shipping cost. Any returns postmarked after 7 days of your receipt will be subject to a 20% restocking fee, or delivery may be refused and the merchandise returned to sender. Returns made after 14 days of receipt will not be accepted.

The item must be returned in new and unused condition and in its original packaging. We cannot accept any item that bears signs of use. Customized items cannot be returned or exchanged. Customized items include, but are not limited to, personalized jewelry (with custom letters or engravings) and jewelry ordered in special metals or sizes. 

To return your item, contact, and we will prepare and e-mail you a pre-paid UPS shipping label that can be printed out and affixed to the package. The package can be dropped off at any UPS location. Once we have received the item and inspected it, we will issue a refund. We reserve the right to refuse return of any merchandise.

If you have received an item that has been damaged in transit, immediately contact

Gift cards cannot be returned. 

At this time, we do not offer item exchanges. 

Please note, for INTERNATIONAL orders, the customer is responsible for sending the item back to us. Our software does not have the ability to create return labels for international shipments. The cost of shipping the item back to us is to be covered by the customer. Once we receive the item, we will refund the cost minus the original cost of shipping the item to you.