If for any reason you are not satisfied with your purchase, you may return it within 7 days of the merchandise receipt for a full refund. We will refund the original form of payment, deducting the shipping cost. Any returns postmarked after 7 days of your receipt will be subject to a 20% restocking fee, or delivery may be refused and the merchandise returned to sender. Returns made after 14 days of receipt will not be accepted.
The item must be returned in new and unused condition and in its original packaging. We cannot accept any item that bears signs of use. Customized items cannot be returned or exchanged. Customized items include, but are not limited to, personalized jewelry (with custom letters or engravings) and jewelry ordered in special metals or sizes.
To return your item, contact firstname.lastname@example.org, and we will prepare and e-mail you a pre-paid UPS shipping label that can be printed out and affixed to the package. The package can be dropped off at any UPS location. Once we have received the item and inspected it, we will issue a refund. We reserve the right to refuse return of any merchandise.
If you have received an item that has been damaged in transit, immediately contact email@example.com.
Gift cards cannot be returned.
At this time, we do not offer item exchanges.