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Shipping/Returns & FAQs

Shipping and return processes and policies extend to all products available via current Ana Mari Ortega shopping outlets including: AnaMariOrtega.com, Instagram, Facebook, and Pinterest. If you have questions about processing or shipping we encourage you to reach out to orders@anamariortega.com before placing your order.

How long will it take to receive my purchase?

Lead times are listed on individual product pages. Some items will ship within 1-2 business days, others are made to order and will take 1-4 weeks. Please look at lead times before ordering. Once the item has shipped, please allow anywhere from 2-7 days for the item to reach you, depending on which shipping method you selected. Once an order has shipped from our studio, we are unable to cancel it.

Do you accept returns?

If for any reason you are not satisfied with your purchase, you may return it within 7 days of the merchandise receipt for a full refund. We will refund the original form of payment, deducting the shipping cost. Any returns postmarked after 7 days of your receipt will be subject to a 20% restocking fee, or delivery may be refused and the merchandise returned to sender. Returns made after 14 days of receipt will not be accepted.

The item must be returned in new and unused condition and in its original packaging. We cannot accept any item that bears signs of use. Customized items cannot be returned or exchanged. Customized items include, but are not limited to, personalized jewelry (with custom letters or engravings) and jewelry ordered in special metals or sizes. 

How do I start a return?

E-mail orders@anamariortega.com and we will send you a pre-paid USPS shipping label. Returns must be packaged in the box they were shipped in or a similar box. We will not accept returns in envelopes or mailers, as damage in transit is almost guaranteed. When dropping off packages for return at a shipping carrier, a confirmation receipt must be collected. 

Once we have received the item and inspected it, we will issue a refund. Please allow up to 5 days for package inspection and the refund to be processed. You will receive an e-mail confirming the refund. After that, please allow up to 10 days for the refund to be reflected on your credit card statement.

We reserve the right to refuse return of any merchandise that does not meed the criteria stated here.

If you have received an item that has been damaged in transit, immediately contact orders@anamariortega.com.

Gift cards cannot be returned. 

Please note, for INTERNATIONAL orders, the customer is responsible for sending the item back to us. Our software does not have the ability to create return labels for international shipments. The cost of shipping the item back to us is to be covered by the customer. Once we receive the item, we will refund the cost minus the original cost of shipping the item to you. 

What if I want to use my own label to return an item?

Please e-mail the tracking information to orders@anamariortega.com and note that you must get a confirmation receipt from the carrier once the package has been dropped off. 

Do you offer exchanges?

We do not offer exchanges. You will receive a credit to the original form of payment. If you are returning a gift, you will receive a merchandise credit to be used at our online store only.

What happens if my item gets lost in transit?

If your package gets lost, we will do everything we can to assist you and offer a replacement if necessary. We are not responsible for, and will not refund or replace, stolen packages or any packages that have been confirmed as delivered.

How can I get an item repaired?

Jewelry is delicate and we want you to enjoy your piece! Please reach out to us. If we have the replacement or repair parts  available we will be happy to do so. If the repair requires a special order, you may incur a small charge Please e-mail an image of your damaged jewelry orders@anamariortega.com and we will work with you to get it done. 

What is the best way to care for my jewelry?

We love a skincare and beauty routine but your jewelry does not. When getting ready, it is best to set your jewelry aside. Chemicals in hairspray, lotion, and perfume can be damaging to certain types of metals and colored gems. The best place to store jewelry is in a soft pouch in a cool, dry place away from sunlight. For plated jewelry, the best way to avoid oxidation and tarnishing is to store it in a sealed plastic bag.

Should I take off my jewelry for the beach, pool or shower?

Whether you’re at the beach, the pool, the gym or cleaning around the house, it is always a good idea to remove your jewelry and store it in a safe place. It will protect your items from harsh chemicals, debris buildup, and abrasive textures (like sand). 

What is the best way to clean my jewelry?

We recommend warm water, mild dish soap, and a soft brush. Certain materials and gemstones are not safe for ultrasonic cleaners. We recommend taking items to a jeweler for cleaning if you are uncertain. 

Do you offer wholesale?

Yes, we offer wholesale for our fashion jewelry collection only. We do not wholesale our fine jewelry items. E-mail ana@anamariortega.com for wholesale information.

Do you offer discounts for bridal parties?

Yes! We offer a 15% discount when you purchase 5 or more of the same item. Please reach out to ana@anamariortega.com and we will create a custom invoice for you.